FAQs

All of our hosting accounts come with unlimited email accounts, and we give you several ways of accessing your email.

• POP3 Access "POP" stands for Post Office Protocol. It's the method that your email client (Outlook, Outlook Express, Thunderbird, Eudora, Mail.app, etc) uses to retrieve your email from your domain's mail server and deliver it to your inbox in your local computer's email client.
  
  With POP3 your emails are automatically erased from the server as they are downloaded to your local inbox, freeing up disk space in your hosting account. Also once your email is downloaded to your local computer, you're able to access all your email without needing to be online (this is a plus for some). POP access is also a little faster than IMAP.
  
  
• IMAP Access IMAP works with an email client like POP3, but leaves a copy of your email on the server, until you explicitly erase/delete them. Some email clients (such as Thunderbird) will automatically purge server emails (after they've been read) based on the settings you choose. Thunderbird also has an option for leaving POP3 email on the server for a specific number of days, which can be a good halfway point between using POP3 or IMAP.
  
  IMAP accounts are good if you like to keep local copies of email yet need to check email from more than one location (say home, office, and on the road) using an email client. IMAP is a good way of retrieving your email and keeping it in sync from numerous locations. You just need to remember to delete/purge email kept on the server at some point, or you could run out of disk space. IMAP is also a little slower than POP, mainly because of the extra resources used for syncing.
  
  
• Webmail Access Just like using any of the popular free email services (Gmail, Yahoo, Hotmail/Windows Live), you also have webmail access. You have an option of three different webmail applications (Horde, SquirrelMail and RoundCube), each with a different style and features. Since they will both take you to the same email, use which feels more comfortable to you.
  
  With webmail you can send and receive from anywhere and your browser becomes your email client. Unless you specifically download an email to your local computer (which you can easily do) all emails, sent and received, are kept on the server. This is good if you have privacy concerns and would rather not have your email stored on your local computer, or if you need to be able to access all your email from anywhere and don't want to use IMAP. While normal text-based emails typically don't take up much disk space at all, if you receive large attachments (video, music files) and never empty your webmail trash bin, you could run out of space depending on your usage.
  
  The other downside is in the unlikely event of a server crash, you could (possibly) lose access to your email...at least until everyones accounts are restored from backups. And of course you'll also need to have online access in order to retrieve any of your email left on the server.
  
  
• Blackberry Fastmail Service We also offer Blackberry Fastmail. This service allows you to receive passive email updates on your BlackBerry device. This means that when you receive a new message in your inbox, your BlackBerry device will receive it almost simultaneously.
  
  
• Secure (SSL-enabled) Email Connections We not only offer secure email logins, we require it for your protection. If you don't have your own SSL certificate for your domain you can use the shared one we have enabled for all server logins (email/webmail, cPanel, FTP). What this does is encrypt your username and password when you login (to cPanel or webmail) or when you authenticate through your email client (be sure to specify the correct secure port in your email client's settings).
  
  
• Email Forwarding We also offer the ability to forward any of your email accounts' email to another email account...either one in your account here, or an account hosted by another provider. You can also forward only certain emails based on a filter (from a specific person, company, subject line, etc) that's easily configured within cPanel. If you plan to set up email forwards it's required you read and follow our Email Forwarding Guidelines.
  
  

Which method should you use to access your email? Whichever way works best for you! Since your email is held on the server until you retrieve it, you can try any combination of the above methods until you find the best fit for your email needs. For your accounts' protection we ask that you always use STRONG AND SECURE PASSWORDS.