FAQs

As an Internet-based company, and due to the technical nature of the work, our primary method of communication is done online, with client support and communication being done through our online ticket system, which is a part of the Client Portal. Our phone lines always go straight to voicemail, but you're welcomed to leave a message and if you're a current client we'll open a support ticket for you from that message.

*Please only open a support ticket by email if you are UNABLE to open a ticket from our web-based ticket system. When opening a ticket in the Technical Support department, you MUST email from the email address we have on file for you.

If you have a question or need help, here's how to find the answers!

1. Read the FAQs: http://helloworldweb.com/faq

We add to the FAQs almost daily, so please make the FAQs your first stop when you have a question.

2. Check the Hosting Status Blog: http://status.helloworldweb.com

Whenever there's a issue that affects the server your website is hosted on, a security notice, policy change or other announcements, it's posted here. If something isn't working like it should, chances are we're working on it, and this Status Blog is where we let you know about ongoing issues. All hosting customers should subscribe to this (by RSS or email) to stay informed on changes that affect your website!

3. Use Live Chat to ask quick questions: https://helloworldweb.com/chat

The "Live Chat" icon is also available in the lower right corner of every page on our website. If you've never used "Live Chat" before, there's a step-by-step guide in our FAQs.

4. Submit a Support Ticket to the appropriate department below:

• Hosting Technical Support
  High Priority Ticket Support Available 24/7/365, Regular Support Typically Within 3 Hours
  Problems or questions with your hosting account? Submit a support ticket here. The more detailed information you can provide, the faster we can solve the issue.
  This department provides technical support for current hosting, domain, or SSL certificate clients.
• Design Services
  Monday - Friday, 9am-4pm, Initial Response Within One Business Day
  For all your website design and development services needs, we're here to help!
  Place orders for updates, changes and additions to your existing website, or for any custom Programming or Web Development.
• Business Office
  Monday - Friday, 9am-4pm, Responses Within One Business Day
  For billing inquiries, pre-sales questions, or to contact the business office, this is the place!
  
  

5. Stay in touch on Facebook: https://www.facebook.com/HelloWorldWeb

We share tips and articles on Internet and computer security, software vulnerability notices, scam alerts, sandwiched between a little fun. Our Status Blog is also embedded into our Facebook page (look for the "news" tab) as well as our Twitter feed, so you'll have no excuse for not keeping up-to-date.

6. Follow us on Twitter: https://twitter.com/HelloWorldWeb

Any tweet that starts with "[status]" is a server status announcement, typically with a link to the Status Blog for more information.

Client Portal Login: https://www.helloworldweb.com/clients/clientarea.php