This Acceptable Use Policy (also called an "AUP") governs the use of Hello World Web's web hosting service. As a customer in good standing of Hello World Web Hosting, you are expected to abide by the following guidelines and policies. Violation of this AUP will result in action from a warning given with a set amount of time to remedy the violation, to suspension or termination of your service, depending on the severity of the offense. Customer agrees to cooperate with Hello World Web's reasonable investigation of any suspected violation of the AUP. If your service is suspended or termination due to a violation of the AUP no refund will be given for unused services.
Whenever possible we attempt to educate and work with our customers in resolving the issue, and expect a timely response back to our communications in return.
If the violation involves illegal activity you will be reported to the proper authorities without delay. In any such event we reserve the right to disclose your personal details to any law enforcement agency in order to further investigate such matters. When legal jurisdiction is in question, governing laws of the state of California (USA) shall be used.
Disclaimer: Hello World Web is under no duty, and does not by this AUP undertake a duty, to monitor or police our customers' activities and disclaims any responsibility for any misuse of the Hello World Web servers and services. We do take immediate action based on any and all reports of misconduct or abuse involving our customers' use of our servers and services.
In the event of a dispute between you and Hello World Web regarding the interpretation of this AUP, Hello World Web's interpretation, in its reasonable commercial judgment, shall govern. If you have any questions regarding this AUP, please contact the Hello World Web Abuse Department.
Please use good judgment and common sense when adding content to your websites. We are in business to provide hosting services, not be "Internet censors", and though it is not our intent to infringe on your right of self-expression, there are some forms of content we can not allow on our servers, either for legal reasons or to maintain server stability. You may not publish, store or transmit any content that Hello World Web reasonably believes constitutes or contains:
You are allowed to install any custom script or web application (unless it is listed as prohibited) on your website/hosting account as you see fit, at your own risk and expense. You are also responsible for the behavior of anything you install, including any damage (poorly written scripts that run out of control and consume an inordinate amount of the systems' resources could potentially crash the server), or damage done through it by others, such as scripts written with poor (or no) security practices. It is strongly recommended that you do adequate research on any script, application of software before installing it on your website. When in doubt, please ask... we're happy to give you recommendations based on experience and industry knowledge.
For your convenience we offer "one click" script auto-installers with 300+ different scripts available. While every effort is made to test these scripts before making them available to our hosting customers (and filter out the bad ones), any script you install - including those available through our auto-installers - is done so at your own risk.
By installing custom software on your website you accept the responsibility of keeping it patched and up-to-date, monitoring for the release of any security patches, and for seeking support for the software from the author of that software. This is especially true of WordPress installations. Any security patch must be applied in a timely manner (usually immediately) of it's release and availability to the general public. Failure to do so may result in your script or web application being disabled. You need to have an experienced WordPress admin monitoring your installation.
By installing any custom software you accept the responsibility of researching any possible conflicts or incompatibilities with upcoming upgrades to the core server technologies (PHP, Perl, Ruby, Tomcat, etc). We make every effort to give our customers advance notice of any upcoming major version upgrades (which are generally scheduled in advance), while minor version upgrades are normally in the form of security patches and applied/upgraded as soon as they are available. We also make every effort to research any known incompatibilities, but we obviously can't know then all. Please know the requirements of the software you install, and let of know in advance of any potential conflicts.
You are responsible for the scripts and web applications you install and use on your website, including any damage they might do (poorly written scripts that run out of control and consume an inordinate amount of the systems' resources could potentially crash the server). On the first offense you will receive a clear warning, and we will attempt to help you remedy the situation. Second or third violations may result in an immediate termination of your account. Hello World Web staff members will judge based on server performance on what type of activity is considered as abusive.
Hello World Web provides a backup service as a courtesy to our customers. Customers are highly recommended to keep their own website backups and maintain a current copy of all content hosted by Hello World Web notwithstanding any agreement to provide back up services. We are not responsible for any data loss due to customers' failure to maintain their own backups.
Through the use of Hello World Web hosting servers and services, you may not engage in illegal, abusive, or irresponsible behavior, including:
Each of our hosting accounts has a set ("soft limit") but generous disk space and bandwidth usage amount included. If you temporarily exceed your bandwidth soft limit, rather than suspending your service for the remainder of the month as many other hosts do, we simply bill you for the overage at a very nominal fee. We will also notify you when you reach 80% (and 90%) of your usage limit, so there should be no surprises. If your increased usage is consistent, you can easily upgrade your account yourself from within the Client Portal. Please see How Do I Upgrade Or Downgrade My Hosting Plan to find how flexible our plans can be.
A chain is only as strong as it's weakest link, and you are a part of our security chain. We place a high priority on security, and expect that you will take reasonable security precautions. Some of those include:
While you may use our email services for any legitimate business and/or personal use, be aware that we maintain a zero-tolerance for SPAM (outbound as well as inbound). No one like SPAM. Don't be that guy. When sending bulk commercial email from our mail servers, or any email from any service or network when the "Reply To" email address is a domain hosted on our servers, you are expected to comply with these procedures.
In accordance with the DMCA (Digital Millennium Copyright Act) it is our policy to respond to all notices of alleged copyright infringement complaints.
We comply with all valid take-down requests. Once the notice has been verified as valid, we will contact you, our customer, and advise you of the complaint. You will have twenty-four (24) hours to remove the copyrighted content from your website/hosting account. If you do not comply within twenty-four (24) hours we will remove the copyrighted content for you. For more information refer to our Digital Millennium Copyright Act Policy.